The Wiremu Hardcover is eligible for return. The Wiremu interactive is not.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If the book has obvious signs of use, there may only be a partial refund granted.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If approved, then your refund will be processed, and a credit will automatically be applied to your credit card.
ExchangesWe only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Insight Creative, 137 Quay Street, Princes Wharf, Shed 19A, Level 2, AUK, Auckland 1010, New Zealand.
ShippingTo return your product, you should mail your product to: Insight Creative, 137 Quay Street, Princes Wharf, Shed 19A, Level 2, AUK, Auckland 1010, New Zealand
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
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How do we use your personal information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we may use this Order Information to communicate with you and to provide you with information relating to our products or services.
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